Staff Product Manager – Voice AI
Core
Own the strategy and execution for HighLevel's VoiceAI product, enabling SMBs and agencies to deploy AI-powered voice agents for inbound/outbound calls, lead qualification, appointment booking, and workflow automation.
Role type
Staff Product Manager (Voice AI)
Builds
AI voice agents, telephony infrastructure, CRM/workflow integrations, and developer APIs for voice experiences
Domain
SaaS, AI/ML, Telephony, Customer Operations
Deliverable
production ML models | product features
Required skills
Product strategy, roadmap planning, PRD creation, stakeholder management, technical fluency in AI/telephony, customer discovery, cross-functional leadership
Preferred skills
Experience with LLMs, speech-to-text, text-to-speech, call routing, compliance in outbound calling, multilingual product design
Technologies
LLMs, speech-to-text, text-to-speech, telephony APIs, webhooks, CRM systems
Responsibilities
Define product vision and roadmap; own full VoiceAI product surface including inbound/outbound calling and agent setup; translate customer problems into requirements; partner with engineering on telephony architecture and LLM behavior; work with design on setup and testing; build integrations with Contacts, Workflows, and Payments
Seniority
Staff, hands-on IC with strategic scope