Customer Success Manager (F/M/*)
Core
Managing customer relationships, onboarding, and driving product adoption for Business AI agents and platforms.
Role type
Customer Success Manager
Builds
Business AI agents, amber platform, and related connectors for SMEs
Domain
Artificial Intelligence / Business Intelligence
Deliverable
client delivery
Required skills
Customer relationship management, meeting organization, onboarding execution, needs analysis, upselling, process development, CRM system improvement
Preferred skills
Technical communication, proactive problem solving, automation mindset
Technologies
CRM systems, AI platforms
Responsibilities
Organize and document customer meetings (kick-offs, follow-ups), serve as primary contact for customer inquiries, manage multiple customer priorities and deadlines, guide customers through onboarding, analyze customer needs to identify growth opportunities, drive upselling of features and licenses, develop processes to improve customer support efficiency
Seniority
Individual Contributor