Product Owner Agent Assist & User Platforms (m/w/d)
Core
Define product vision and roadmap for AI-driven agent assist and automation platforms serving customer service operations.
Role type
Product Owner for AI/automation platforms
Builds
AI-powered agent assist functions for telephony, chat, and email
Domain
Customer Service / Contact Center / AI Automation
Deliverable
product features
Required skills
Product ownership, backlog management, AI/ML integration, contact center technologies, agile methodologies, stakeholder management, data analysis
Preferred skills
Experience in BPO or customer service environments, knowledge of cloud platforms
Technologies
Jira, Confluence, Cloud platforms
Responsibilities
Define product vision and roadmap, prioritize product backlog, develop AI-assist functions, collaborate with operations and data science, drive user adoption, present progress to management, ensure compliance
Seniority
Mid-Senior, hands-on IC