Senior Consultant CCaaS Engineering & Implementation (m/w/d)
Core
Design, configuration, and Go-Live of Contact-Center-Platforms (CCaaS) for enterprise clients, focusing on Genesys Cloud CX and AI-driven automation.
Role type
Senior Consultant CCaaS Engineering & Implementation
Builds
Contact-Center-Platforms (CCaaS) and AI-driven customer experience solutions
Domain
Telecommunications / Customer Experience / Cloud Contact Centers
Required skills
CCaaS platform configuration, Genesys Cloud CX, REST/Webhook integration, AI/ML solution design, Legacy system migration, Technical solution architecture
Preferred skills
AI potential identification, Technical delivery leadership, Cross-functional communication
Technologies
Genesys Cloud CX, REST APIs, Webhooks, CRM, ERP
Responsibilities
Design technical solution architectures for CCaaS platforms, Configure and develop on CCaaS platforms, Plan and execute migrations from legacy environments, Develop integrations and automation solutions, Ensure technical delivery quality and troubleshoot production environments
