Salesforce Solution Architect, Service Cloud
Core
Design, develop, QA, and launch Salesforce Service Cloud solutions for customers, integrating AI capabilities to streamline business operations and elevate customer experiences.
Role type
Senior Salesforce Solution Architect (Service Cloud)
Builds
Salesforce Service Cloud and Sales Cloud implementations, AI-powered customer service solutions
Domain
Customer Service / CRM / Generative AI
Deliverable
production ML models | product features
Required skills
Salesforce declarative configuration, Service Cloud architecture, Experience Cloud, CRM Analytics, Apex, VisualForce, Web Services, SDLC management, multi-environment deployment, legacy system integration
Preferred skills
Business process optimization, Salesforce certifications (Admin, Service Cloud, Platform Developer), technical degree
Technologies
Salesforce, Agentforce, Salesforce Einstein, Service Cloud Voice, Amazon Connect
Responsibilities
Facilitate business process reviews to identify requirements, translate requirements into Salesforce design, configure Service Cloud solutions, develop technical specifications, drive UX design, manage projects and communications, deliver training and documentation, lead enterprise-level deployments, partner with AI teams
Seniority
Senior, hands-on IC with strategic leadership
