Cloud Support Engineer - Japanese Speaking
Core
Manage customer cases and ensure platform stability for Snowflake's data cloud platform, leveraging AI tools to accelerate troubleshooting and reduce time to resolution.
Role type
Senior IC cloud support engineer (AI-native)
Builds
Customer support experience and platform reliability
Domain
Cloud data platform / AI-assisted support
Deliverable
dashboards & analysis
Required skills
Japanese fluency, SQL, log analysis, Python scripting, RESTful APIs, Windows/Linux OS, Data Warehousing fundamentals, MLOps pipeline troubleshooting, prompt engineering, LLM ecosystem tools (Langchain, vector databases)
Preferred skills
Snowflake/AWS/Azure/GCP experience, CI/CD tooling, AI-powered support workflows, GPU/CUDA knowledge
Technologies
Snowflake, Python, SQL, Langchain, vector databases, Hugging Face, RESTful APIs, Windows, Linux
Responsibilities
Manage customer issues from triage to resolution, leverage AI for triage and root-cause analysis, document solutions in knowledge bases, collaborate with engineering on bugs and feature requests, handle on-call rotations
Seniority
Mid-level, hands-on IC
