Senior Technical Support Engineer
Core
Provide L2/L3 technical support for Cloud Replication software and enterprise data integration solutions, managing enterprise customers and resolving complex connectivity, synchronization, and performance issues.
Role type
Senior IC technical support engineer (data integration)
Builds
Data integration and replication services for enterprise clients
Domain
SaaS data integration and cloud/on-premises infrastructure
Deliverable
client delivery
Required skills
SQL, database connectivity troubleshooting, CRM/ERP system support, data replication and synchronization, cloud and on-premises infrastructure management, incident management, SLA management
Preferred skills
SQL Server, PostgreSQL, MySQL, Oracle, AWS, Microsoft Azure, REST APIs, networking and firewall troubleshooting, monitoring and ticketing systems
Technologies
Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, SQL, AWS, Microsoft Azure
Responsibilities
Diagnose and resolve database connectivity, data synchronization, replication failures, and performance issues; troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments; maintain technical documentation and knowledge-base articles; proactively communicate incident updates and resolution plans to enterprise clients; monitor replication jobs, logs, and system performance to identify root causes.
Seniority
Senior, hands-on IC
