Client Services & Technical Support Specialist - Days
Core
Providing technical support and managed client services for a SaaS event management platform, handling incidents, building event websites, and running registrations for enterprise clients.
Role type
Senior IC client services & technical support specialist
Builds
Branded event websites, registration flows, live engagement tools, and analytics reports for client events
Domain
SaaS / Event Management
Required skills
Technical troubleshooting, bug reporting, event platform configuration, CRM management, HTML/CSS basics, browser developer tools, stakeholder communication, project management
Preferred skills
Event platform experience (Cvent, Stova, Bizzabo), Zendesk, Jira, AI tools, Excel
Technologies
Eventogy, Zendesk, Jira, HTML, CSS
Responsibilities
Handle support requests and incidents by email and phone, troubleshoot platform issues, build and maintain branded event websites, run attendee registration and communications, configure live engagement tools, produce tailored reports, run training sessions for clients
Seniority
Mid-level, hands-on IC
