Technical Support Specialist
Remote · from United StatesNo visa sponsorship
Core
Provide high-quality technical support and troubleshooting for Fullpath's SaaS customers via phone, email, and chat, acting as a liaison between clients and engineering.
Role type
Tier 1 Technical Support Specialist
Builds
Customer support operations and product feedback loops for an automotive data platform
Domain
SaaS / Automotive
Required skills
SaaS troubleshooting, CRM management, Zendesk, G Suite, Slack, English verbal/written communication, time management, problem-solving
Preferred skills
Automotive industry experience, SEO/SEM experience
Responsibilities
Resolve technical issues tickets, collaborate with Tier 2 support, manage customer communications, perform additional technical tasks on customer accounts
Seniority
Mid-level, autonomous IC