Customer Support Engineer

Remote - USFull-time$95k–$125k2026-10-21 → 2026-11-10

Core

Support enterprise customers (SEP/Galaxy) with technical inquiries regarding configuration, security, integration, and cluster issues for distributed data platforms.

Role type

Senior IC Customer Support Engineer (Data/Big Data)

Builds

Customer success for Starburst Enterprise Platform and Galaxy

Domain

Big Data, Distributed Systems, Cloud Infrastructure

Deliverable

client delivery

Required skills

Linux, SQL, Java, Python, Bash, Docker, Kubernetes, Cloud platforms (AWS/Azure/GCP), Security, Authentication (LDAP/OAuth2), Authorization, SSL/TLS, DBMS concepts

Preferred skills

Hadoop, Spark, Trino, Apache Iceberg

Responsibilities

Respond to and resolve customer inquiries via chat/email/call within SLA windows; Contribute to self-serve knowledge base; Collaborate with pre/post-sales teams; Escalate and manage complex issues with Engineering

Seniority

Mid-to-Senior, hands-on IC

About Starburst

Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.