(Fluent English) T3 Support Engineer
Core
Investigate and troubleshoot escalated backend, database, and cross-system integration issues; reproduce bugs across web, mobile, and API; analyze logs and metrics to identify root causes; implement low-risk fixes and maintain runbooks.
Role type
Senior IC Support Engineer (T3)
Builds
Secure customer and technical support solutions for global SaaS, software, and hardware clients
Domain
IT Support / Cloud Infrastructure / SaaS
Deliverable
client delivery
Required skills
SQL, PHP, JavaScript/TypeScript, AWS, Sentry, Grafana, root cause analysis, incident tracking, technical documentation, cross-system debugging
Preferred skills
React Native, GraphQL, REST API debugging, analytical databases (ClickHouse, BigQuery), monolith-plus-services architecture experience
Technologies
AWS, Sentry, Grafana, PHP, JavaScript, TypeScript, React Native, GraphQL, REST API, ClickHouse, BigQuery
Responsibilities
Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations; Reproduce bugs across web admin consoles, mobile apps, and backend APIs; Analyze logs, error traces, and metrics to identify root causes; Query production databases (read-only) to validate data-related issues; Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches; Escalate complex issues to Engineering with clear documentation and findings; Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes; Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations
Seniority
Senior, hands-on IC
