Software Development Engineer - Customer Experience (L1)
Core
Front-line custodian of customer experience providing high-impact technical support, debugging, and resolution across the Zinier platform for deskless workers globally.
Role type
L1 Software Development Engineer (Customer Experience)
Builds
Customer support resolution, workflow fixes, and AI solutions for customer experience
Domain
SaaS / Field Service Management / Deskless Worker Productivity
Required skills
JavaScript, JSON, HTML, CSS, REST APIs, SQL, Log analysis, CRM/Ticketing systems, Cloud services, Web application architecture
Preferred skills
React, Java, Python, JEE, Grafana, Linux, Workflow/Field-service systems, ITIL
Technologies
JavaScript, React, MySQL, SQL, REST APIs, Jira, Salesforce, Grafana, Java, Spring Boot, Linux
Responsibilities
Monitor and respond to customer issues via portal/ticket/email within SLAs; Diagnose and resolve technical issues including workflow misconfigurations and API failures; Investigate logs and trace workflow execution paths; File production deployment requests; Identify gaps in knowledge-base articles and contribute documentation; Ideate and implement AI solutions to improve customer experience
Seniority
Junior, hands-on IC
