Associate Customer Engineer
Core
Provide expert technical support and resolve complex issues for high-value enterprise customers using Reltio's AI-powered data unification and MDM platform.
Role type
Associate Customer Engineer (Technical Support)
Builds
Reltio Connected Data Platform™ (data unification, entity resolution, MDM)
Domain
Data Management / Master Data Management (MDM)
Deliverable
client delivery
Required skills
Python, Java, Cloud technologies, JSON, Lambda code debugging, Technical configuration, Workflow compilation, Troubleshooting, Problem solving
Preferred skills
NoSQL databases (Cassandra, Elastic Search, DynamoDB), Distributed indexes, Object-oriented programming, Data Structures and Algorithms, Data management, Big data platforms
Technologies
Python, Java, Cassandra, Elastic Search, DynamoDB, Cloud platforms
Responsibilities
Resolve complex customer technical issues via research, reproduction, and troubleshooting; Attend client meetings to diagnose problems; Monitor tenant-level alerting tools and participate in escalation prevention; Provide input on product enhancements to Engineering and Product teams; Author technical documentation and contribute to knowledge base; Participate in 24/7 on-call rotation and weekend shifts.
Seniority
Associate, hands-on IC
