Technical Success Specialist, (Full-time, Remote)
Core
Act as the primary internal escalation point for complex, multi-part customer issues, driving efficient implementation and product engagement from onboarding to adoption while investigating root causes for technical problems.
Role type
Technical Success Specialist (Support)
Builds
Customer adoption of Balto's Real-Time Guidance technology and successful integrations
Domain
Contact Center / Knowledge Work / CCaaS / VoIP
Deliverable
dashboards & analysis
Required skills
Troubleshooting, deductive reasoning, networking knowledge, firewall/VPN configuration, cross-functional collaboration, technical documentation, Windows/MacOS proficiency
Preferred skills
CCaaS/VoIP softphone experience, Python/JSON, HTML/CSS/JavaScript, DataDog
Responsibilities
Investigate and resolve complex customer technical inquiries; Collaborate with Customer Success and Implementation teams; Troubleshoot complex integration issues; Conduct post-live integration checks; Develop technical documentation; Log support requests and calls