Professional Services Subject Matter Expert
Core
Lead technical escalation and management for complex advertiser support issues, acting as the highest level of expertise within the professional services tech solutions group.
Role type
Senior IC Technical Subject Matter Expert (Support)
Builds
Knowledge base, training materials, and operational insights for advertiser support workflows.
Domain
Ad-tech / Digital Advertising
Required skills
Advanced troubleshooting methodologies, architectural design understanding, code reading, operational data analysis, project management, technical writing, stakeholder consultation
Preferred skills
AI and automation experience, ad-tech domain knowledge, innovative thinking
Technologies
Web, DB, analytics, APIs/SDKs, logs, AI tools
Responsibilities
Perform in-depth troubleshooting of complex support issues, provide consultation and mentoring to lower-level support teams, analyze operational data to share insights with management, create training and knowledge materials, coordinate with Product and R&D on new features, manage ad-hoc strategic projects
Seniority
Senior, hands-on IC
