Technical Support Specialist
RemoteNo visa sponsorship
Core
Provide high-quality technical support and troubleshooting for Fullpath's customers via phone, email, and chat, acting as a liaison between clients and engineering to identify trends and contribute to product improvements.
Role type
Tier 1 Technical Support Specialist (SaaS)
Builds
Customer Data Platform (CDP) for the automotive industry
Domain
Automotive technology / SaaS
Required skills
SaaS troubleshooting, CRM management, Zendesk, G Suite, Slack, English verbal/written communication, time management, problem-solving
Preferred skills
Automotive industry experience, SEO/SEM experience
Responsibilities
Resolve technical issues tickets, collaborate with Tier 2 support, manage customer accounts, communicate trends to engineering
Seniority
Mid-level, autonomous IC