Technical Support Engineer (Shopify)
Core
Provide technical support and troubleshooting for e-commerce clients using a profit optimization and A/B testing platform.
Role type
Technical Support Engineer
Builds
Customer success and platform adoption for 500+ e-commerce brands
Domain
E-commerce, SaaS, Profit Optimization
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, customer communication, product expertise, ticket management, trend analysis
Preferred skills
Shopify, SaaS, analytics, Tableau, Looker, SQL, BI platforms
Responsibilities
Respond to customer inquiries via email, Slack, and chat; troubleshoot technical issues and escalate when needed; manage 20–30 concurrent conversations; collaborate with internal teams on complex issues; identify support trends and share insights; contribute to documentation and training
Seniority
Individual Contributor