Senior Technical Support Engineer
Core
Provide L2/L3 technical support for Cloud Replication software and enterprise data integration solutions, managing enterprise customers across the USA.
Role type
Senior IC technical support engineer (data integration)
Builds
Cloud Replication software and enterprise data integration solutions
Domain
Data integration, Cloud/On-premises infrastructure
Deliverable
client delivery
Required skills
SQL, relational databases, database connectivity, CRM/ERP systems, data replication, ETL/ELT, APIs, cloud hosting platforms, on-premises infrastructure, enterprise customer management, incident management, SLA management
Preferred skills
SQL Server, PostgreSQL, MySQL, Oracle, AWS, Microsoft Azure, REST APIs, authentication, networking, firewalls, connectivity troubleshooting, monitoring, incident management, ticketing systems, remote troubleshooting, SaaS product support
Technologies
Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, SQL Server, PostgreSQL, MySQL, Oracle, AWS, Microsoft Azure
Responsibilities
Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions. Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues. Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments. Monitor replication jobs, logs, data flows, and system performance to identify root causes. Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides. Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients. Work with US-based customers during 8:00 AM–5:00 PM US Central Time.
Seniority
Senior, hands-on IC
