Technical Support Specialist
Core
Trusted product expert and primary point of contact for inbound technical questions, diagnosing and fixing issues, and guiding best practices for the Braze customer engagement platform.
Role type
Senior IC Technical Support Specialist (SaaS)
Builds
Fast, accurate technical resolutions and enhanced platform adoption for enterprise marketing customers.
Domain
SaaS, Marketing Automation, Customer Engagement
Deliverable
client delivery
Required skills
HTML, CSS, APIs, SQL, case management tools (Salesforce, Zendesk), problem-solving, technical troubleshooting
Preferred skills
Postman, Snowflake, Datadog, Kibana, mobile technology, marketing analytics
Responsibilities
Own customer inquiries end-to-end (how-to, break-fix, integration, configuration), master the Braze dashboard and integrations, drive platform adoption, collaborate with Product and Engineering, document and share knowledge to improve processes.
Seniority
Mid-Senior, hands-on IC
