Technical Support & Enablement Specialist (m/f/d)
Core
Enable internal branch and market teams across 7 markets by diagnosing system issues, building automations, and improving support workflows for the virtual power plant platform.
Role type
Technical Support & Enablement Specialist
Builds
Internal tools, automation scripts, knowledge base articles, and training materials for the virtual power plant system.
Domain
Renewable energy / SaaS / Virtual Power Plant
Required skills
Troubleshooting and root cause analysis, SaaS system architecture understanding, automation development, technical writing, user training, data analysis
Preferred skills
Startup experience, low-code automation expertise
Technologies
n8n, windmill, CRM, ticketing systems
Responsibilities
Diagnose and resolve system issues for internal teams, build automations to fix bugs or missing features, analyze support metrics to identify process improvements, write and maintain help articles, conduct onboarding sessions
Seniority
Junior to Mid-level, hands-on IC