L1 Support Engineer
Core
Initial point of contact for customers and content viewers, performing proactive and reactive monitoring of platform services, infrastructure, and video streams to resolve technical issues.
Role type
L1 Support Engineer (Infrastructure/Video)
Builds
JWX platform services, infrastructure, and video streams for media publishers and advertisers
Domain
Media technology, video streaming, cloud infrastructure
Deliverable
dashboards & analysis
Required skills
proactive troubleshooting, incident management, documentation, AWS usage, monitoring tools (Zabbix, CloudWatch), Windows server administration, multi-tasking, SLA adherence
Preferred skills
infrastructure/network operations experience, video technology familiarity, technical writing
Technologies
AWS, Zabbix, CloudWatch, Windows servers
Responsibilities
Monitor platform services and video streams, provide email support for platform issues, conduct initial triage and escalate issues, document issues and resolutions, provide training and documentation to team members, share best practices, participate in incident management processes, work 8-hour shifts in a 24/7/365 rotation
Seniority
Entry-level to Junior, hands-on IC
