Support Engineer (Bangkok Based)
Core
End-to-end ownership of customer technical issues, SDK implementation troubleshooting, and feedback loop with Engineering to fix bugs and update knowledge base.
Role type
Senior Support Engineer (Technical)
Builds
Customer success and product feedback loop
Domain
Digital advertising / Mobile analytics
Deliverable
client delivery
Required skills
Technical troubleshooting, SDK integration, Root cause analysis, Cross-functional collaboration, Knowledge base management, Logical thinking, Multitasking
Preferred skills
Web/mobile marketing, Digital advertising, Mobile SDK testing, QA background, LLM and AI Agent experience
Technologies
Mobile SDKs, LLM, AI Agents
