Customer Support Engineer
Core
Resolve technical issues for customers using Vercel products, engineer solutions to root causes, and improve internal tooling and documentation.
Role type
Senior Customer Support Engineer (Technical)
Builds
Internal tools, engineering solutions, and documentation for Vercel's developer platform
Domain
Developer Infrastructure / Cloud / Serverless
Required skills
Frontend development (React, Next.js), Cloud technologies, Serverless computing, Technical writing, Root cause analysis, Incident management
Preferred skills
Backend development (Node.js), CDN configuration, Monorepos, CI/CD pipelines, DNS management, Mentorship
Technologies
React, Next.js, Node.js, Cloud infrastructure, CDNs, Monorepos, CI/CD
Responsibilities
Handle customer cases and issues outside regular channels, Develop and improve internal tools, Specialize in a specific product area, Assist Customer Success Managers with Enterprise requests, Improve internal documentation and processes, Work with the community to provide advice
Seniority
Senior, hands-on IC
