Technical Services Engineer(Shift: Monday - Friday 12:00 PM - 9:00 PM MDT)
Core
Frontline Technical Support Engineer ensuring exceptional customer experience with FlashArray storage products by resolving complex hardware, software, and environmental issues.
Role type
Senior IC Technical Support Engineer
Builds
Customer satisfaction and industry-leading NPS score for FlashArray product users
Domain
Enterprise Storage / Data Infrastructure
Deliverable
client delivery
Required skills
Complex technical troubleshooting, Multi-platform environment expertise, Storage/networking/replication/performance analysis, Customer advocacy, Knowledge base creation, Mentoring
Preferred skills
None stated
Technologies
LINUX, Windows, VMware, LANs, WANs, Storage Area Networks
Responsibilities
Proactively own and resolve customer issues across all severity levels, Diagnose and troubleshoot complex technical problems involving FlashArray products and multi-platform environments, Lead multi-participant customer calls and act as customer advocate, Create and update internal and customer-facing FAQ and knowledge base articles, Mentor junior Support Engineers
Seniority
Mid-level, hands-on IC
