Software Application Support Engineer, Retail Store Operations & Support

Shanghai, ChinaFull-time2026-10-20 → 2026-11-10

Core

Technical Support Engineer for Apple's global eCommerce platform (Online Store), focusing on triaging critical system issues, ensuring quick service restoration, and driving technical/process improvements.

Role type

Senior IC technical support engineer (eCommerce)

Builds

Apple Online Store platform and user experience

Domain

Retail eCommerce, Cloud Infrastructure

Required skills

Root-cause analysis, Incident management, Stakeholder communication, Java/Scala, Splunk, APM/Observability tools, RDBMS/PL/SQL, AWS cloud infrastructure

Preferred skills

NoSQL (Solr/Cassandra), AI/ML automation, Incident and Problem Management processes

Technologies

Java, Scala, Splunk, AWS, Solr, Cassandra, RDBMS, PL/SQL

Responsibilities

Triage critical system issues, coordinate with stakeholders for service restoration, partner with engineering teams for RCA, identify automation opportunities

Seniority

Senior, hands-on IC

About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.