DRAKOS INDUSTRIAL SOFTWARE CONSULTING GmbH: 1st und 2nd Level Support Mitarbeiter für Cloud-Services
Core
Providing 1st and 2nd level technical support for cloud services and APIs, analyzing and resolving customer issues to ensure system uptime and user satisfaction.
Role type
Technical Support Engineer (1st & 2nd Level)
Builds
Cloud services and API integrations for time management and access control systems
Domain
IT Services / Access Control & Time Management
Deliverable
client delivery
Required skills
Technical problem solving, ticket management, SQL, Tomcat, Nginx, Java, Windows, Linux, API support
Preferred skills
On-site support experience, documentation creation, customer onboarding assistance
Technologies
SQL, Tomcat, Nginx, Java, Windows, Linux
Responsibilities
Answering support inquiries via phone, email, and ticketing systems; classifying and prioritizing tickets; providing on-site and remote technical support; analyzing and resolving technical and functional problems; creating and maintaining help articles; supporting new customer onboarding; collaborating with development and product management teams.
Seniority
Mid-level, hands-on IC