Customer Engineer
Core
Technical bridge between customers and engineering teams, owning end-to-end resolution of pipeline breaks and data connectivity issues for enterprise AI agents.
Role type
Senior Customer Engineer (Data Connectivity)
Builds
Reliable data pipelines and agent context for enterprise customers via Nexla's data connectivity layer.
Domain
Data Integration / Enterprise AI / MCP (Model Context Protocol)
Required skills
Python, SQL, REST APIs, Linux/Windows, Data formats (CSV, XML, JSON, Parquet), Debugging, Root cause analysis, Knowledge base documentation
Preferred skills
Apache Airflow, On-call rotation experience, Data integration/ETL/iPaaS background
Technologies
Python, SQL, Postgres, MySQL, Oracle, SQL Server, OAuth2, SSO, Linux, Windows, CSV, XML, JSON, Parquet, MCP
Responsibilities
Investigate and resolve customer pipeline failures and third-party API issues, Drive engineering conversations to implement fixes, Write scripts for debugging and alerting, Document solutions in the knowledge base, Communicate status updates to customers and internal teams
