Global Support L2 Agent
Core
Troubleshoot complex platform issues, identify system bottlenecks, and provide practical fixes for customers using logging and root-cause analysis.
Role type
L2 Support Engineer (Platform)
Builds
Resolves performance issues and improves the OutSystems low-code/AI development platform.
Domain
Enterprise Software / Low-Code Development / AI Platform
Deliverable
client delivery
Required skills
Application Server troubleshooting (IIS), Database query optimization (SQL Server, Oracle), Network protocols (TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH), Root-cause analysis, Problem deconstruction
Preferred skills
.NET web apps (C#, ASP.NET), Java, JavaScript, React, REST/SOAP web services, Mobile tech (iOS, Android)
Responsibilities
Troubleshoot platform-related issues and identify system bottlenecks; Provide solutions and negotiate best approaches with customers; Use logging tools to perform root-cause analysis; Bridge with internal teams for product improvement; Interact with diverse internal and external stakeholders.
Seniority
Mid-level (4 years experience or degree)
