Product Support Specialist, APAC

SingaporeRemoteFull-time2026-10-21 → 2026-10-22

Remote · from Australia, Singapore

Core

Support customers in end-to-end engagement, troubleshoot technical issues, and surface feedback to inform product choices.

Role type

Product Support Specialist

Builds

Customer support experience and internal knowledge sharing

Domain

SaaS product development tools

Deliverable

client delivery

Required skills

troubleshooting technical issues, API and integration setup, bug reproduction, SQL, JavaScript, GitHub

Preferred skills

familiarity with APIs and integration setups

Responsibilities

Support customers in onboarding, account setup, debugging issues, and feature discovery; Investigate and resolve inbound customer issues via email, Slack, Twitter, and Reddit; Partner with engineering to document and reproduce bugs; Surface trends and insights from customer feedback; Lead strategic projects to improve support experience; Deliver high-touch Enterprise support at scale

About Linear

Linear Clinical Research Ltd is an internationally recognised, not-for-profit organisation founded by the Harry Perkins Institute of Medical Research (Perkins). Based in Perth, we are Western Australia’s only dedicated early phase clinical trials facility, delivering innovative research across a diverse range of therapeutic areas. We are experiencing significant growth, with increasing global partnerships and an expanding pipeline of studies—making this a truly exciting time to join Linear and be part of our continued success.