Support Analyst

USAFull-time$59k–$78k2026-10-20 → 2026-11-10

Hybrid

Core

Manage Level 2/3 technical support cases for the OneTrust Privacy platform, troubleshooting complex customer issues and collaborating with product teams.

Role type

Senior IC technical support analyst

Builds

Resolved support cases and improved support processes

Domain

Privacy technology / SaaS

Deliverable

client delivery

Required skills

OneTrust Privacy platform, web development (HTML, CSS, JavaScript, React), APIs, troubleshooting complex web software, operating systems, browsers, programming languages

Preferred skills

CIPP/E or CIPM certification, privacy industry experience, container orchestration (Docker, Kubernetes, OpenShift), cloud platforms (AWS, Azure, Google Cloud), database administration (MySQL), Linux/Windows administration

Technologies

OneTrust, AWS, Azure, Docker, Kubernetes, OpenShift, MySQL, Linux, Windows, React, JavaScript, CSS, AI

Responsibilities

Manage Level 2 or Level 3 support cases, troubleshoot and resolve complex customer issues, collaborate with Product teams to investigate root causes, create knowledge articles, maintain CIPP/E or CIPM certifications

Seniority

Mid-Senior, hands-on IC

About OneTrust

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.