Contact Center Technology
1,105 open positions
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Associate Director, Voice Services BbinsurancePlano, TX, USA 1mo Leading the vision, design, and operation of voice and Contact Center technologies to modernize customer engagement through agentic AI and intelligent automation.
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CRM Product Owner Cullen JewelleryKew, Victoria 1mo Own the global CRM platform and customer lifecycle experience across Australia, US, UK, Canada, and New Zealand, driving conversion and retention through AI-enabled capabilities and lifecycle communications.
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Genesys Cloud Developer (Remote) Jobs Europe ABRemote 1mo Design, develop, configure, and maintain Genesys Cloud CX solutions for production contact center environments, including IVR, AI-powered virtual agents, and omnichannel campaigns.
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Senior Genesys Cloud Engineer MiratechRemote 1mo Designing, configuring, and deploying IVR flows and integrating the WhatsApp Business channel within Genesys Cloud for high-volume contact center environments.
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[쿠팡이츠서비스] Customer Operations Excellence Manager (Eats CS) CoupangSouth Korea 1mo Designing and managing CS policies for Coupang Eats, analyzing VOC from call/chat/email channels to drive service improvements, and optimizing customer journey processes.
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Director, Service Delivery & Excellence, B2B Support TripadvisorLondon, United Kingdom 1mo Lead end-to-end B2B support operations for Viator Supply and Bókun, modernizing support with AI/automation to reduce costs and improve supplier satisfaction.
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Revenue Operations Specialist WorkizSan Diego, United States $85k1mo Revenue Operations Specialist responsible for optimizing Sales and CS workflows, ensuring data hygiene, and implementing automations to drive GTM efficiency.
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Knowledge and Training Specialist FiverrTel Aviv-Yafo, Israel 1mo Design and lead onboarding and continuous training programs for Customer Success Managers and Customer Care agents, developing scalable knowledge solutions to improve service quality and retention.
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CCaaS Solution Architect AudioCodesAperia, Singapore 1mo Senior Solutions Engineer leading technical presales, solution design, and Proof of Concepts for AI-powered Contact Center as a Service (CCaaS) and Conversational AI solutions.
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Solutions Consultant NextivaRemote $115k1mo Technical sales lead for Nextiva's AI-powered conversation-centric platform, driving discovery, demos, and POCs to help businesses connect.
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Solutions Engineer Ask-AIToronto, Canada 1mo Own the technical and operational success of customers from pre-sale through post-sale, running POVs, leading onboarding, configuring AI workflows, and driving adoption.
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Product Manager | Service Interactions GoTymeXSingapore 1mo Design and manage intuitive self-service and AI-assisted digital servicing interactions across multiple channels to improve customer experience and operational efficiency.
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Intern, Customer Success WorkatoTokyo, Japan 1mo Support the Japan Customer Success team by managing account data, assisting with quote creation, and driving operational improvements using AI and automation.
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Business Operations Manager II, Advanced Process and Tools Dish-NetworkEnglewood, Colorado $84k1mo Lead a team of Program Managers to resolve systemic process gaps and tool limitations, driving operational efficiency and reducing contact volume for millions of customers.
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Customer Service Manager - Process & Tooling Projects (all genders) About-You-Se-Co-KgHamburg, HH, de 1mo Lead the implementation, rollout, and continuous optimization of new technologies, strategic initiatives, and customer service tools across the customer service ecosystem.
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Associate Solutions Engineer ZenputAtlanta $75k1mo Support the sales team in aligning Crunchtime's AI-powered operations suite with client business needs through technical evaluations, discovery sessions, and product demonstrations.
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Customer Success Manager DeepdubTel Aviv-Yafo, Israel 1mo Own the customer journey from onboarding through retention and growth for global enterprise customers using Voice AI solutions.
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Lead Professional Services Engineer (AI) NiceAustralia - Sydney 1mo Customer-facing engineer delivering specialized expertise, consulting, implementation, and optimization of NiCE CXone, CRM integrations, and AI-driven applications for enterprise contact centers.
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Projektleiter/in Voice AI (m/w/d) Aristech GmbHRemote 1mo Leading and coordinating projects for the digitalization and automation of customer service from concept to implementation.
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Contact Routing Analyst eBayBengaluru, India 1mo Design, configure, and optimize contact routing across voice, chat, and email channels to ensure peak efficiency of the Genesys Cloud routing platform for eBay's global customer experience.
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GTM Enablement Manager ProcurifyRemote 1mo Architect systems, workflows, and intelligence to drive performance for Sales, Customer Experience (CX), and Partnerships teams by designing scalable onboarding, coaching frameworks, and playbooks augmented by AI.
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AI Deployment Manager, Enterprise GorgiasParis 1mo Manage end-to-end onboarding and implementation for enterprise customers, driving adoption of Helpdesk and AI Agent products through consultative strategies and white-glove service.
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Onboarding Specialist Riverside.FmToronto, Canada CA$60k1mo Lead onboarding sessions, train customers on new features, and create resources to ensure seamless adoption of Riverside's AI-powered recording and editing platform.
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Technical Account Manager EvincedRemote 1mo Serve as a trusted technical advisor to strategic enterprise customers, guiding them in implementing and optimizing accessibility solutions while driving product adoption.
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Partner Solution Engineer AppsFlyerBangalore 1mo Provide technical consultation, support, and implementation guidance for global partners integrating AppsFlyer's mobile advertising platform.
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Enterprise Solutions Engineer - Colombia ElevenLabsRemote 1mo Scale technical solutions for enterprise customers and support sales teams for an AI voice platform.
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Integration Engineer III Impact-ComSydney, New South Wales 1mo Assist clients in configuring, implementing, integrating, and launching accounts on the impact.com commerce partnership marketing platform.
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Solution Enterprise Consultant - ANZ OmiliaSydney, New South Wales 1mo Senior pre-sales technical expert demonstrating, architecting, and validating Omilia's conversational AI platform for enterprise prospects in Australia and New Zealand.
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Head of Customer Support LucanetgroupRemote 1mo Lead a global, AI-first customer support function to deliver fast, accurate, and caring help at scale for a B2B SaaS platform.
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Account Manager Publicis Groupe Holdings B.VJohannesburg, South Africa 1mo Manage day-to-day client communication and coordinate assigned digital, social, and integrated campaign activity for a leading telecommunications client.
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Working student customer success (alternatively mandatory internship) Userlane GmbHMunich HQ 1mo Support Customer Value Managers with onboarding and operations while building in-app guidance and success materials for enterprise customers.
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Integration Engineer III ImpactSydney 1mo Assist clients in configuring, implementing, integrating, and launching accounts on the impact.com commerce partnership marketing platform.
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Technical GTM Enablement Manager
DeepgramUSA - Remote
1mo
Design and build scalable enablement programs for technical pre-sales and post-sales teams to accelerate ramp, standardize field practices, and ensure technical readiness for product launches.
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Consultor/a Genesys Cloud CX↗ Profile Software Services 1mo Design, configure, and implement Genesys Cloud CX solutions for contact center operations.
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Senior Service Solutions Specialist - Assisted Services Technology | 12 Month Fixed Term Contract - Part-Time (2 days per week) RestSydney, New South Wales 1mo Lead continuous improvement initiatives and optimize service technology across contact centre operations for a superannuation fund.
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Knowledge Worker PricewaterhouseCoopersSydney, New South Wales 1mo Consulting role focused on enhancing customer and employee experiences by analyzing client needs, designing strategies, and implementing end-to-end solutions integrating business, experience, and technology.
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Customer Experience Specialist - Trilingual ActiveCampaignHeredia 1mo Support SaaS customers on the ActiveCampaign platform by resolving technical issues, guiding AI tool adoption, and simplifying complex solutions to help achieve business goals.
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Senior Technical Solutions Engineer
BrazeLondon
1mo
Build and maintain shared business systems, demo automation, and agent tooling for the global Solutions Consulting organization to accelerate field operations and reduce redundant builds.
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Lifecycle & Automation Lead GuardioTel Aviv-Yafo, Israel 1mo Own the full communications stack (email, SMS, voice) end-to-end, enabling Growth & Product teams to operate independently while identifying revenue opportunities.
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Trainee Customer Experience / Agentic AI / KI-Use-Cases (m/w/d) R+V Allgemeine Versicherung AGWiesbaden, HESSEN €740k–€770k1mo Develop AI-supported ideas and solutions to enhance customer experience, including analyzing customer needs, feedback, and data to derive insights.
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Product Specialist at Baserow ( https://baserow.io ) BaserowRemote 1mo Help customers build solutions with Baserow, an open-source no-code platform for databases, applications, and automations.
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