Contact Center Technology
793 open positions
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Contact Center Engineer↗ TrueblueRemote $77k–$77k1mo Design, implement, and maintain cloud-based contact center technology infrastructure to deliver seamless omnichannel customer experiences.
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Director – Customer Automation↗ United AirlinesChicago, IL, US $160k–$160k1mo Lead strategy, design, and optimization of customer-facing automation (voice, chat, messaging) to balance resolution goals with customer experience, managing vendor partnerships and transitioning complex issues to live support.
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Senior Product Consultant (Telco)↗ ApplyRemote 1mo Senior Product Consultant acting as a strategic advisor to translate complex business needs into high-impact digital product strategies for telecommunications operators.
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Associate Solution Engineer - Mixed Industries - Commercial (West)↗ TalkdeskLas Vegas, NV, US $124k–$124k1mo Early-career technical sales role supporting customer discovery, product demonstrations, and consultative selling to help customers modernize contact center operations and accelerate business outcomes using AI and cloud technology.
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?Contact Center Engineer↗ Remote $77k–$77k1mo Design, implement, and maintain cloud-based contact center technology infrastructure to deliver seamless omnichannel customer experiences.
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Customer Success Engineer ( London)
DeepgramLondon, UK
1mo
Strategic enterprise account owner driving adoption, technical enablement, and expansion for a voice AI platform via hands-on consulting and AI-native workflows.
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Community Manager↗ QuartaviaRemoto, BR 1mo Develop and strengthen Quartavia's customer community, fostering engagement, belonging, and capturing customer voice to drive product and service evolution.
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Sr. Manager, CRM Product Management MyhrabcRemote 1mo Lead the design, development, and strategy of self-service products and digital customer experience solutions powered by Salesforce and AI technologies to enable customers and partners to independently resolve issues and complete transactions.
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Software Engineer - Genesys Architect| IVR and Backend Tools Development↗ Gallagher 1mo Design, develop, and maintain IVR systems and backend tools to support Contact Center operations, enhancing customer experience and operational efficiency.
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Senior Manager Customer Care Experience↗ SonovaAlicante, VC, ES 1mo Design, optimize, and continuously improve the end-to-end customer interaction layer across voice, bots, email, self-service, and omnichannel journeys for a global hearing care provider.
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Business Product Manager – Customer Success and Service EmpowerpharmacyUS Remote 1mo Partner with customer service, operations, and technology teams to deploy, optimize, and support digital solutions that improve customer experience and operational efficiency in a regulated pharmacy environment.
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Forward Deployed Engineer Intern – AI Implementation NextivaScottsdale, Onsite 1mo Intern configuring AI Employees, prompts, and workflows for customers on Nextiva's AI-powered customer experience platform.
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Lead, Product Support & Customer Experience NrgRemote 1mo Lead the evolution of a scalable, empathetic support organization for AI-enabled, data-driven products used by internal teams and external clients.
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Senior Customer Experience Expert, JR625 EleksRemote (Ukraine) 1mo Senior Customer Experience Expert designing end-to-end customer journeys and building automated, deterministic AI workflows to synthesize research, generate personas, and analyze customer data.
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Director, Solution Consulting Operations↗ Five9San Ramon, CA, US 1mo Lead a small team to modernize the Solution Consultant demo environment, scale self-service capabilities, and embed AI-driven automation to enable sales teams.
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Director, Product Management - Customer Success↗ Flock SafetyRemote $200k–$200k1mo Lead end-to-end product execution and system architecture for customer care, contact center, and customer success platforms, focusing on AI-assisted support frameworks and automated risk detection.
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Staff Product Manager, Communications Intelligence ServiceTitanUS Remote 1mo Own the end-to-end product vision, strategy, and execution for the data, reporting, and intelligence layer across ServiceTitan's Communications & Contact Center portfolio, including Voice Intelligence and AI-powered insights.
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CRM Systems & Automation Manager↗ TripleTenRemote 1mo Own customer-facing CRM systems and automate operational processes for student onboarding and success in an EdTech company.
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Product Technology Consultant SabreRemote 1mo Guide regional clients through solution implementations, technical evaluations, and system integrations for travel technology.
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Telephony Integration Administrator↗ AledadeRemote 1mo Design, implement, and support Aledade's telephony, integration, and AI solutions, ensuring secure and scalable contact center operations.
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CCaaS Solutions Jr. Consultant↗ AccentureOttawa, ON, CA $56k–$56k1mo Design and deliver next-generation Contact Center as a Service (CCaaS) and agentic AI experiences on NiCE CXone and Cognigy platforms.
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Head of Customer Service↗ WallapopBarcelona, CT, ES 1mo Lead and evolve customer experience strategy for a peer-to-peer marketplace, integrating AI and automation to serve C2C and Pro users.
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Manager - BCG Vantage, Sales & Service↗ Boston Consulting GroupMadrid, MD, ES 1mo Manager supporting client pitches and driving intellectual property development for Customer Experience (CX) strategies, channel optimization, and journey redesign.
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Product Manager (CCaaS) - French Speaking KaluzaParis, France $46k–$46k2mo Lead product strategy and delivery for Kaluza's Contact Centre as a Service (CCaaS) and Case Management solutions, enabling AI-driven, cost-efficient service operations for global energy retailers.
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Principal Product Manager, Voice AI ServiceNowSanta Clara, California, us $221k–$221k2mo Lead the conversational core of ServiceNow's Voice AI platform, including dialog quality, LLM selection, evaluation, and voice-to-voice model integration strategy.
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Engagement Manager - AI Agents ObserveaiRemote-US $133k–$133k2mo Lead end-to-end deployment and strategy for enterprise VoiceAI and ChatAI agent programs, ensuring successful implementation and long-term customer value realization.
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Senior Engineering Manager, Customer Experience GruveSeoul 2mo Lead customer-facing solution discussions, pre-sales, and business development to help enterprise customers in Korea modernize their customer experience platforms and adopt AI-driven solutions.
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Strategic Programme Manager - Customer Experience↗ PleoLisboa, Lisbon, Portugal 2mo Design, scale, and improve digital customer experience across help content, self-service journeys, community, and AI-driven automation to reduce friction and improve outcomes.
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Customer Success Manager (BR) FonioCampinas, São Paulo 2mo Primary point of contact for Brazilian SMB customers to drive adoption, satisfaction, and retention of AI voice agents.
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Customer Experience and Service Transformation Advisory Senior Manager (Products)↗ Logic, Inc.New York, NY, US $113k–$113k2mo Senior advisory role leading customer support and contact center transformations, optimizing service solutions through digital self-service and GenAI integration.
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ETIC, AWS Cloud Solutions Architect - VA PwCCairo - ETIC 2mo Design, implement, and optimize Amazon Connect contact center solutions for clients, translating business requirements into technical architectures.
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Solution Engineer Associate (German Speaker) InfobipRemote 2mo Associate Solution Engineer supporting customers with technical solution design, integrations, and implementation for a global cloud communication platform.
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Senior Customer Support / Customer Experience Manager (E-commerce) HirehangarRemote 2mo Lead and optimize end-to-end customer support and CX operations for a growing e-commerce business, owning the lifecycle from onboarding to post-purchase retention.
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CX Transformation Specialist - Product & Experience CapcoUK - London 2mo Lead customer experience (CX) transformation engagements for financial institutions by designing strategies, operating models, and customer journeys.
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Product Manager | Service Interactions GoTymeXJakarta, Jakarta, Indonesia 2mo Design and manage AI-assisted digital servicing interactions and self-service journeys across multiple channels to improve customer experience and operational efficiency.
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CX Knowledge Base & Conversational AI Manager ResidenthomeRemote $90k–$90k2mo Design, measure, and continuously improve customer-facing AI conversations and enterprise knowledge bases to drive customer satisfaction and business outcomes.
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Staff Product Manager - HardPhone, SIP, and IVR GohighlevelRemote 2mo Own the strategy, execution, and architectural evolution of HighLevel's enterprise voice and contact center infrastructure, including SIP, IVR, and CCaaS features.
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Product Manager - Customer Operations SuitsupplyAmsterdam, North Holland, The Netherlands 2mo Own the strategy, reliability, and evolution of the customer service technology stack to support global customer service and fulfillment operations.
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Analyst, Technical Patient Service Center AltamedAnaheim, CA 92805 $76k–$76k2mo Enhancing efficiency, intelligence, and automation of Contact Center operations through data, insights, and system configurations.
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Senior Amazon Connect Engineer MiratechRemote 2mo Lead the development of scalable, secure, and intelligent digital contact center solutions using Amazon Connect and AWS, focusing on chat, email, SMS, and WhatsApp channels.
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Product Management Support Bosch-GroupTimișoara, TM, ro 2mo Drive development and optimization of AI-enabled training and conversational solutions by translating customer requirements into scalable concepts and building functional low-code/no-code prototypes.
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Solutions Architect NiceUSA - Remote 2mo Customer-facing Solutions Architect providing specialized expertise in contact center industry standards, best practices, and NICE CXone products to ensure customer business outcomes.
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AI Operations & GTM Engineer LogicMonitorSan Francisco, CA 2mo Build the canonical customer operating data layer and executive-facing reporting systems to unify customer lifecycle signals (sales, implementation, adoption) for an AI-first observability platform.
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Director of Customer Experience LifeMDRemote 2mo Lead and scale a remote contact center and customer experience organization for a virtual primary care platform, integrating AI tools and data-driven performance management to drive patient loyalty and commercial outcomes.
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Customer Engineer CrestaUS (Remote) 2mo Deliver AI-powered customer experience solutions to enterprise contact centers by integrating Cresta's platform with customer systems.
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