Technical Account Manager (Digital tier)
Core
A hands-on Technical Account Manager who serves as a trusted technical advisor for large enterprise customers, ensuring product adoption, health, and value realization for AI-enabled accessibility solutions.
Role type
Senior IC Technical Account Manager (Digital tier)
Builds
Customer success, adoption, and retention for Evinced's AI accessibility platform
Domain
B2B SaaS / Web & Mobile Accessibility
Deliverable
production ML models
Required skills
Customer success management, technical advisory, account health monitoring, stakeholder management, data analysis, written communication, self-management
Preferred skills
Web/mobile accessibility expertise, functional testing frameworks (Selenium, Playwright, Appium), CI/CD pipelines, scaled digital engagement models
Technologies
AI tools, testing frameworks, CI/CD pipelines
Responsibilities
Own account health and usage metrics for a large portfolio; proactively monitor signals and flag churn risks; execute scaled one-to-many engagement and user interviews; resolve support tickets and escalate complex issues; partner with cross-functional teams to surface at-risk accounts; help build digital engagement playbooks and knowledge content
