Onboarding Specialist
Core
Lead onboarding sessions, train customers on new features, and create resources to ensure seamless adoption of Riverside's AI-powered recording and editing platform.
Role type
Customer Success Onboarding Specialist
Builds
Customer adoption and retention for a SaaS platform enabling high-quality remote recording and editing
Domain
SaaS / Remote Recording & Editing
Deliverable
product features
Required skills
Customer-facing experience, training content creation, live virtual facilitation, technical concept simplification, project management, proactive customer needs identification (via careerplan.io/jobs/66-009-A6-373-49-40E-onboarding-specialist-at-riversidefm)
Preferred skills
SaaS environment experience, collaboration with sales and product teams
Responsibilities
Conduct live onboarding and training sessions for new customers, Educate existing customers on new features and updates, Create and maintain customer-facing resources including training decks and guides, Collaborate with Sales and Customer Success teams for smooth handoffs, Support onboarding of new Customer Success hires, Monitor customer health to minimize churn
Seniority
Individual Contributor
