AI Deployment Manager, Enterprise
Core
Manage end-to-end onboarding and implementation for enterprise customers, driving adoption of Helpdesk and AI Agent products through consultative strategies and white-glove service.
Role type
Senior IC implementation manager (SaaS/Post-sales)
Builds
Customer onboarding journeys, AI adoption roadmaps, and custom integration solutions for ecommerce merchants
Domain
SaaS / Ecommerce / AI Customer Support
Deliverable
production ML models
Required skills
SaaS implementation management, consultative selling, project management, ecommerce platform knowledge, AI agent configuration, data analysis for executive reporting, integration troubleshooting
Preferred skills
Shopify experience, change management expertise, coaching/mentoring, advanced AI tool usage
Technologies
AI Agent, Helpdesk, Shopify, Claude, ChatGPT, Granola
Responsibilities
Conduct discovery sessions to tailor implementation strategies, design AI adoption roadmaps, manage integrations with customer tech stacks, analyze customer data to build executive narratives, coach L1/L2 peers on implementation patterns, document learnings to improve team best practices
Seniority
Senior, hands-on IC