Senior Genesys Cloud Engineer

Lima, Callao Region, pe🌐 Remote💼 Full-time🗓 2026-10-06 → 2026-10-07

Core

Designing, configuring, and deploying IVR flows and integrating the WhatsApp Business channel within Genesys Cloud for high-volume contact center environments.

Role type

Senior Genesys Cloud Engineer (Contact Center)

Builds

IVR flows, WhatsApp Business channel integrations, and outbound campaign tooling (via careerplan.io/jobs/744000153798839-senior-genesys-cloud-engineer-at-miratech)

Domain

Telecommunications / Contact Center Operations

Required skills

Genesys Cloud Architect, WhatsApp Business API integration, Skill-Based Dialling (SBD), Outbound Campaign Management, Genesys Cloud REST APIs, Digital Routing/ACD configuration, Technical Documentation

Preferred skills

Speech and Text Analytics, Telephony regulatory frameworks (STIR/SHAKEN), Genesys OnPrem to Cloud migration, Conversational AI/AIOps

Technologies

Genesys Cloud, Genesys Cloud Architect, WhatsApp Business API, EventBridge, ElevenLabs

About Miratech

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exc