Senior Genesys Cloud Engineer
Core
Senior Genesys Cloud Specialist designing and deploying IVR flows, WhatsApp Business channel integration, and outbound campaign management for high-volume contact centers.
Role type
Senior IC Genesys Cloud Engineer (Contact Center)
Builds
IVR flows, WhatsApp Business API integrations, Outbound/Skill-Based Dialling campaigns
Domain
Telecommunications / Contact Center Operations
Required skills
Genesys Cloud Architect, WhatsApp Business API integration, Skill-Based Dialling (SBD), Outbound Campaign Management, Genesys Cloud REST APIs, Digital Routing/ACD configuration
Preferred skills
Speech and Text Analytics, STIR/SHAKEN regulatory knowledge, Genesys OnPrem to Cloud migration, Conversational AI/AIOps
Technologies
Genesys Cloud, Genesys Cloud Architect, WhatsApp Business API, EventBridge, ElevenLabs (via careerplan.io/jobs/744000153798519-senior-genesys-cloud-engineer-at-miratech)
Responsibilities
Designing and configuring IVR flows with routing logic and authentication; Leading WhatsApp Business channel development and integration; Configuring and optimizing Outbound and Skill Based Dialling campaigns; Acting as technical reference for Marketing rollout initiatives; Contributing to Genesys Cloud integration architecture using Embeddable Framework and APIs; Providing functional and technical support for incidents; Documenting solution designs and configurations in English and Spanish.
Seniority
Senior, hands-on IC
