Customer Success Manager
Core
Own the customer journey from onboarding through retention and growth for global enterprise customers using Voice AI solutions.
Role type
Customer Success Manager (Enterprise SaaS)
Builds
Long-term successful partnerships with global enterprise customers
Domain
Media & Entertainment, AI-powered voice technology
Deliverable
production ML models (via careerplan.io/jobs/E7-00C-BE-077-customer-success-manager-at-deepdub)
Required skills
Customer relationship management, retention and growth strategy, technical product understanding, CRM proficiency, AI tool usage, cross-functional collaboration, global account management
Preferred skills
Start-up experience, coding familiarity, prompting expertise
Responsibilities
Own customer relationships end-to-end, drive retention and expansion, define and track success metrics, represent customer needs to Product/Engineering, present new features, manage global customer portfolio
Seniority
Mid-level, hands-on IC