Technical Account Manager
Core
Serve as a trusted technical advisor to strategic enterprise customers, guiding them in implementing and optimizing accessibility solutions while driving product adoption.
Role type
Senior Technical Account Manager (B2B SaaS)
Builds
Customer onboarding plans, adoption strategies, and technical implementation guidance for accessibility tools.
Domain
B2B SaaS / Web & Mobile Accessibility
Deliverable
client delivery
Required skills
B2B SaaS account management, technical troubleshooting, customer onboarding, QBRs and user interviews, stakeholder presentation, project ownership, code understanding, cross-environment development knowledge
Preferred skills
Web and mobile testing frameworks (Selenium, Playwright, Appium, Espresso), CI/CD pipelines, accessibility standards
Technologies
Selenium, Playwright, Appium, Espresso, CI/CD pipelines
Responsibilities
Own the technical relationship with a portfolio of strategic customers; Own onboarding and time-to-value; Drive adoption & Utilization within our product line; Troubleshoot complex issues; Conduct QBRs, user interviews, customers' on-sites, high-quality demos and training sessions; Partner with Account Executives to align on customer outcomes, expansion, and renewal.
