Trainee Customer Experience / Agentic AI / KI-Use-Cases (m/w/d)
Core
Develop AI-supported ideas and solutions to enhance customer experience, including analyzing customer needs, feedback, and data to derive insights.
Role type
Trainee Customer Experience / Agentic AI / KI-Use-Cases
Builds
Customer Journeys, Dialogs, CRM measures, and concrete AI use-cases (e.g., Chatbots, recommendations, automations)
Domain
Insurance / Customer Experience / Artificial Intelligence
Deliverable
product features
Required skills
Customer experience analysis, data analysis, AI concept development, project management, cross-functional collaboration
Preferred skills
Experience with agentic AI systems, Chatbot development
Technologies
AI frameworks, CRM systems, Chatbot platforms
Responsibilities
Support the development of AI-supported ideas and solutions for customer experience; Analyze customer needs, feedback, and data to derive insights; Develop customer journeys, dialogues, and CRM measures; Work on concrete AI use-cases such as Chatbots, recommendations, or automations; Accompany projects from idea to implementation with business units, IT, and colleagues
