Intern, Customer Success
Core
Support the Japan Customer Success team by managing account data, assisting with quote creation, and driving operational improvements using AI and automation.
Role type
Customer Success Operations Intern
Builds
Internal knowledge assets and process automation workflows for the Japan market
Domain
SaaS, Customer Success, AI & Automation
Deliverable
dashboards & analysis
Required skills
Salesforce (SFDC), Google Workspace, Mac proficiency, Japanese fluency, English reading/writing
Preferred skills
Generative AI tools (ChatGPT, Claude, Gemini), CRM tools, collaboration tools (Slack, Notion, Zoom, Confluence)
Responsibilities
Maintain Contact and Account information in Salesforce, Support Quote Creation, Support Salesforce-related operations, Generate ideas and support implementation for process automation and operational improvements, Support the creation of AI best practices and internal knowledge assets, Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales
Seniority
Intern
