Solution Enterprise Consultant - ANZ
Core
Senior pre-sales technical expert demonstrating, architecting, and validating Omilia's conversational AI platform for enterprise prospects in Australia and New Zealand.
Role type
Senior pre-sales solutions engineer (conversational AI)
Builds
Custom demonstrations, proof-of-concepts (POCs), and solution prototypes for enterprise contact center opportunities
Domain
Enterprise SaaS, Conversational AI, Contact Center as a Service (CCaaS)
Deliverable
production ML models
Required skills
Conversational AI/NLU/NLP, CCaaS platforms (Genesys, Avaya, NICE, Cisco), Telephony architecture, Enterprise integration patterns (APIs, REST, SIP, WebRTC), Solution prototyping, Technical discovery
Preferred skills
AWS Connect, Genesys Cloud, NICE CXone, RingCentral, Banking/Insurance/Utilities/Healthcare/Telco domain expertise
Technologies
Omilia, Genesys, Avaya, NICE, Cisco, AWS Connect, Genesys Cloud, NICE CXone, RingCentral
Responsibilities
Lead technical discovery for enterprise prospects, Design and deliver customized demonstrations and POCs, Develop technical sections of RFP/RFI responses and proposals, Respond to technical due diligence and security questionnaires, Support customer-facing events with technical presentations, Hand over from sales to delivery team
Seniority
Senior, hands-on IC
