CCaaS Solution Architect
Core
Senior Solutions Engineer leading technical presales, solution design, and Proof of Concepts for AI-powered Contact Center as a Service (CCaaS) and Conversational AI solutions.
Role type
Senior Solutions Engineer (Technical Presales)
Builds
AI-powered omnichannel Contact Center solutions integrated with Microsoft Teams and enterprise platforms
Domain
Enterprise Communications, Contact Center, Conversational AI, Unified Communications
Deliverable
production ML models
Required skills
Contact Center platforms, Conversational AI, Microsoft Teams ecosystem, solution architecture, Proof of Concept leadership, enterprise platform integrations (Salesforce, Dynamics, ServiceNow), channel partner management
Preferred skills
AI Voice Agents, Generative AI, workflow automation, API integrations
Technologies
Microsoft Teams, Microsoft Azure, Salesforce, Microsoft Dynamics 365, ServiceNow, Cisco, Avaya, RingCentral
Responsibilities
Lead technical discovery sessions and executive solution demonstrations; design scalable Contact Center and AI solutions; own end-to-end lifecycle of Proofs of Concept; develop reusable demo environments and technical playbooks; support RFPs and technical proposals; enable channel partners with training and validation.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/85-004-B9-96C-3A-108-ccaas-solution-architect-at-audiocodes)
