Solutions Engineer

Toronto, CanadaFull-time2026-10-05 → 2026-11-10

Core

Own the technical and operational success of customers from pre-sale through post-sale, running POVs, leading onboarding, configuring AI workflows, and driving adoption.

Role type

Solutions Engineer (AI Platform)

Builds

AI workflows, integrations, and agent configurations for enterprise customers

Domain

B2B SaaS, Enterprise AI, Technical Support

Deliverable

production ML models

Required skills

AI model fluency (prompting, accuracy, drift), API integration, data mapping, SQL, workflow configuration, customer enablement

Preferred skills

Experience with Salesforce, Zendesk, Intercom, Atlassian, Gong

Technologies

JSON, SQL, API endpoints, authentication schemas

Responsibilities

Partner with AEs to run high-impact POVs, own technical validation (data mapping, integrations, prompt setup), lead onboarding and configuration, monitor AI output quality, track impact metrics, drive renewals

Seniority

Mid-level, hands-on IC

About Ask-AI

Ask-AI is an Enterprise AI platform designed to transform how organizations equip their employees and serve their customers. Ask-AI provides a single platform that allows companies to connect a variety of knowledge sources (Docs, Comms, Tickets, KBs, etc.) and build out an array of use cases using generative AI (Employee Assistant, Customer Self-Service, Voice of Customer, Account Analysis, Knowledge Base, AI Apps, etc.). By leveraging Ask-AI, enterprise teams are able to set a foundational AI strategy that satisfies use cases across multiple departments, avoids tool sprawl, and helps consolid