Genesys Cloud Developer (Remote)
Core
Design, develop, configure, and maintain Genesys Cloud CX solutions for production contact center environments, including IVR, AI-powered virtual agents, and omnichannel campaigns.
Role type
Senior Genesys Cloud Engineer (Contact Center)
Builds
Scalable Genesys Cloud contact center solutions, AI-driven virtual agents, and automated outbound/inbound campaigns.
Domain
Contact Center Technology / Customer Experience (CX)
Required skills
Genesys Cloud CX, Genesys Cloud Architect, IVR design, AI-powered virtual agents, omnichannel campaign management, ACD/routing configuration, troubleshooting SIP/RTP/VoIP/DNS, technical documentation
Preferred skills
CRM integrations (Salesforce), REST APIs, OAuth, Azure cloud platforms, Genesys Cloud certification
Technologies
Genesys Cloud, Genesys Architect, SIP, RTP, VoIP, DNS, Azure, REST, JSON, OAuth
Responsibilities
Design and implement IVR and call flows; architect ACD, routing, and queues; troubleshoot production issues; translate business requirements into technical designs; produce technical documentation.
Seniority
Senior, hands-on IC
