Knowledge Worker
Core
Consulting role focused on enhancing customer and employee experiences by analyzing client needs, designing strategies, and implementing end-to-end solutions integrating business, experience, and technology.
Role type
Associate-level experience consulting specialist
Builds
Experience strategies and end-to-end solutions for clients
Domain
Professional services / Customer and employee experience
Deliverable
product features
Required skills
Business process modeling, Customer experience (CX), Customer needs analysis, End-to-end delivery, Digital tooling, IT project implementation, Business administration
Preferred skills
AI fluency, Emerging technologies, Design implementation, Informatics, Infrastructure architecture
Responsibilities
Analyze client needs, design and implement experience strategies, facilitate successful project delivery, apply professional and technical standards
Seniority
Associate, early-career IC
