Projektleiter/in Voice AI (m/w/d)
Core
Leading and coordinating projects for the digitalization and automation of customer service from concept to implementation.
Role type
Senior Project Manager (Voice AI)
Builds
Voice AI solutions including Voicebots, speech recognition, and Text-to-Speech for customer service automation.
Domain
IT / Voice AI / Customer Service Automation
Deliverable
production ML models
Required skills
Project management, software development, customer service support, requirement analysis, solution design, quality assurance, process optimization, stakeholder communication, technical affinity, self-management.
Preferred skills
Computer linguistics, business administration, complex environment adaptation.
Technologies
Voicebots, speech recognition, Text-to-Speech, AI.
Responsibilities
Plan and monitor project goals, schedules, and resources; support customers in production operations; document and optimize operational processes; analyze requirements and develop tailored solutions; communicate and coordinate with internal teams and external partners; ensure quality assurance and compliance with standards; identify opportunities for continuous improvement.
Seniority
Senior, hands-on IC
