Onboarding Specialist
Core
Lead onboarding sessions and training for new customers to ensure seamless adoption of Riverside's AI-powered recording and editing solutions.
Role type
Customer Success Onboarding Specialist
Builds
Customer-facing training resources (decks, guides, workshops) and customer adoption
Domain
SaaS / AI-powered media production tools
Deliverable
product features
Required skills
Customer-facing experience, training content creation, virtual facilitation, project management, technical explanation
Preferred skills
SaaS environment experience, proactive mindset
Responsibilities
Conduct live onboarding and training sessions, educate customers on new features, create training resources, collaborate with Sales and CS teams, support internal new hire training, monitor customer health
Seniority
Individual Contributor
