Working student customer success (alternatively mandatory internship)
Core
Support Customer Value Managers with onboarding and operations while building in-app guidance and success materials for enterprise customers.
Role type
Working student / Intern, Customer Success
Builds
In-app guidance flows, announcements, success materials (guides, templates, videos), and CS operations automations
Domain
SaaS, Enterprise Software Adoption, Regulated Industries (Healthcare)
Deliverable
product features
Required skills
Clear writing for non-technical audiences, Basic HTML/CSS, AI tool usage, CRM/CS platform familiarity, Data analysis, Troubleshooting
Preferred skills
German language, Experience with Salesforce/HubSpot/Planhat/Gainsight, Experience with EHR systems
Technologies
Salesforce, HubSpot, Planhat, Gainsight, HTML, CSS, AI tools
Responsibilities
Support Customer Value Managers with onboarding and account operations, Build in-app guidance and success materials, Report on content adoption and user friction, Support Solution Experts during implementations
Seniority
Student / Intern