Principal Inbound Product Manager, CRM Voice AI
Core
Owns STT/TTS model evaluation and experimentation for autonomous voice agents, while running a customer pod to drive product learning and industry vertical playbooks.
Role type
Principal Inbound Product Manager (Voice AI)
Builds
Autonomous voice agents for customer service, production voice AI models, and industry-specific playbooks
Domain
Enterprise CRM, Voice AI, Speech Technology
Deliverable
production ML models | product features
Required skills
Product management (8+ years), Voice AI/Conversational AI product experience, Speech model evaluation (ASR/TTS), Experimentation methodology, Telephony integration (SIP/IVR/CCaaS), Enterprise customer management
Preferred skills
Benchmarking across ASR/TTS providers, Machine learning/Audio engineering background, Industry expertise (Telecom/Finance/Travel/Healthcare)
Technologies
ASR, TTS, LLM, SIP, IVR, CCaaS platforms
Responsibilities
Run a dedicated customer pod from shadowing to self-sufficiency, Evaluate and experiment with new speech models against production workloads, Build productized assets and playbooks for specific industry verticals
Seniority
Principal, hands-on IC with strategic influence