Technical Architect (German Language)
Core
Design and enable AI-first Zendesk solutions to help customers scale intelligent customer service, translating business goals into scalable architectures and integrations.
Role type
Senior IC Technical Architect (AI/CX)
Builds
Scalable AI architectures, integrations, and workflows for Zendesk's Resolution Platform
Domain
SaaS / Customer Experience / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
AI solution architecture, consultative technical leadership, solution design, technical discovery, integration design, problem solving, adaptability, continuous learning
Preferred skills
SaaS Professional Services experience, Zendesk/Salesforce/ServiceNow expertise, AI concepts for CX (intent classification, routing, summarization), POC design, project management, programming (JavaScript, Python, Ruby, Java, C#)
Technologies
RESTful APIs, app frameworks, automation platforms, conversational AI tools (Decagon, Forethought, Ada)
Responsibilities
Design scalable AI-first architectures, guide customers through rollout planning and operational readiness, lead technical discovery sessions, partner with delivery teams on implementation, identify integration opportunities, diagnose product gaps and recommend workarounds
Seniority
Senior, hands-on IC
